Monitoring

We provide automated, continuous, 24x7 availability and performance monitoring of the the client’s environment. This includes, but not limited to monitoring IT components / transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service , based on the service level, automatically notifies the customer or designated service provider, or performs the level 1 troubleshooting before contacting the provider. These notifications include an escalation and tracking process as defined in the Service Level Agreement. 

Bottomline: EphronTech's remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.  

Management

EphronTech's remote infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution will automatically carry out clients’ pre-specified instructions to fix problems such as restarting stuck servers without human intervention.

Bottomline: By automating corrective actions supported by manual intervention required, organizations  decrease problem resolution time and improve system availability.  

Operations

EphronTech's operations service combines our infrastructure management capabilities with the power of service level management to deliver the quality of service demanded by our clients. Our remote operations solution automates the process of IT infrastructure administration, including patch management.
EphronTech can manage maintenance schedules and administrative tasks such as resource assignments and notification options, depending on the level of service desired. We handle scheduling, notification, and other administrative tasks or self-manage those tasks using the centralized web application.
Patni’s operations experts can analyze performance trends and proactively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping our clients to meet the service demands of their organizations.

Bottomline: EphronTech's infrastructure operations enables organizations to add, move, or change IT components without disrupting service to users or requiring resources to work off-shift on their end.