Servicing and retaining a customer is critical to every business. And ensuring satisfaction in these tasks is a major challenge. We can help you achieve an ideal blend of both and assure enhanced value to your customers.

We strive hard in optimizing each customer contact to deliver value to both the end-customer and our client in terms of business value.

Our customer management solutions are offered in the following categories:

    * Customer Acquisition
    * Customer Support
    * Technical Assistance
    * E-mail & Chat Management

Customer Acquisition

EphronTech's inbound and outbound telemarketing services enable your organization to identify new customer segments and improve the profitability of your existing customers. We leverage a proven marketing process to identify prospective leads. This pproach maximizes the chances of enrolling them as customers.

Telemarketing services cover the following:

    * Inbound and outbound acquisition
    * Cross-selling
    * Up-selling
    * Conversions
    * Win back
    * Retention

Customer Support

we help organizations from diverse industries address customer service needs across various channels. These services are delivered across voice and non-voice media like e-mail and the web.

This service line focuses on:

    * Customer support
    * Order management
    * Account support
    * Billing
    * Quotes
    * Renewals
    * Directory assistance
    * Order booking
    * Live chat support
    * Retention
    * Cancellation
    * Debt recovery

Technical Support

EphronTech specially trained teams offer round the clock technical support to customers and users of technology and software companies. Our execution center works as a virtual extension of your offices providing support, huge cost advantages and nhanced customer service.

Technical support services include:

    * Troubleshooting
    * Ticketing
    * Level 1, 2 and 3 support
    * Help desk
    * Warranty Support
    * RMA processing
    * Desktop support
    * Application support

Email & Chat Management

Email management covers technical support, transaction verification, order fulfillment and problem resolution. EphronTech helps your organization achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over email-query-handling. To facilitate this process the agents are trained extensively
on your organization's products and services. They are also educated on current and emerging e-mail software - enabling them to leverage the latest email techniques for optimal benefit.