Any process that does not have direct contact with your customer can be classified as back office business process. EphronTech brings process-driven approach in implementing Back Office outsourcing services. This service enables your organization to seamlessly deliver your services to your customers. Our back office services are broadly classified into the following 2 areas:

New Business Process Services

This service line covers those business process that result in getting a new customer.

- Application processing
- Database reconciliation
- Account verification, confirmation, opening
- Mailer dispatch
- Account opening & administration
- Pre-screening / reviewing of applications
- Writing and assembling contracts
- Document Issuance

Existing Business Process Services

This service line covers administrative, financial and accounting services that help organizations service existing customers.

- Claims processing
- Account administration
- Settlement
- Data processing/ validation
- Dispute resolution
- Correspondence management
- Service changes
- Documentation/records maintenance
- Account amendments and audit checks
- Correspondence/statement generation
- Customer data management
- Accounts reconciliation
- Accounts payable
- Bills reconciliation
- Clearing and settlements
- Liability processing
- Processing of refunds
- Adjustment and transfers