How AI / ML Technologies are improving the Banking Experience

The Fintech world is getting revolutionized and evolving speedily with the underlying benefits of  automation opportunities with Artificial Intelligence and Machine Learning (AI/ML) enable Data Analytics. AI & ML, both technologies are transforming the banking industry as well for better experiences. Here are five areas where the AI/ML technology will improve the banking experience significantly.

Customer Engagement

Customer Engagement is one of the main objectives of every financial institution. So, they are adding some custom services to enhance user  experience to customers. Most of the banks are launching chatbots supported by AI which can understand the feelings of the customer by evaluating their voice and facial expressions and communicate accordingly. These chat-bots backed by AI / ML know how to reply to customer’s questions. As well as these technologies are capable of managing customer requests and making product recommendations.

Customer Engagement
Risk management

By using automated testing on credit risk, the bank can minimize the risks as they getting accurate reports without human error. Also, AI can help banks to forecast several issues and take precaution steps to avoid troubles by analyzing the history of risk cases. AI can reduce the time of risk assessment by reviewing a bulk amount of data that humans cannot do in a short amount of time.

risk management
Fraud prevention

AI/ML technology helps the bank to prevent fraud before it happens. By evaluating spending patterns, locality, and customer behavior, ML can spot abnormalities and alert the cardholder, as a result, helps in reducing credit card frauds.

Machine learning technologies not only track suspicious behavior but also if offered with additional information can block the transaction within a minute. AI/ML-enabled systems not only improving the fraud detection process but also helps to improve customer satisfaction.

Fraud prevention
Personalized Experience

AI / ML technology helps financial institutions to offer a better and more personalized customer experience. ML can examine data of individual consumers and monitor abnormalities. And it can also predict which banking tools might be used by a customer and suggest to them to make better decisions.

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Automatic task management

Automating usual and repetitive tasks frees up human resources to offer better service to customers. Banks can remove human error and restructure workforce tasks by using AI/ML technology.

automatic_task_management
Conclusion

Having a secure and personalized experience is the basic need for every bank customer. AI/ML technologies help banks to deliver these basic needs to the customer in a better manner.

Jenitha@ephronsystems.com